Rogue Studios is committed to providing you with the best possible customer service experience. Rogue Studios is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, wishing to access Rogue Studios customer support features will be required to submit personally identifiable information. This will include, but may not be limited to, a unique username and password, and the provision of sensitive information if you require to recover a lost password.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf. Those companies will be permitted to obtain only the personal information they need to deliver the service. Rogue Studios takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Rogue Studios reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
The following terms and conditions indicate Rogue Studios’ general policy when engaging with clients, and are provided for general information only. A specific contractual agreement will be entered into with all new clients, and will cover these and other areas in more detail.
The price quoted to the client is for the work specifically agreed to only. Should the client add to the scope of work then additional charges may apply. Correspondingly, should the client scale back the scope of work a refund is not guaranteed. The conditions where a refund is not guaranteed includes when a total project discount of costs has been provided. Refunds may also only be provided if no work has commenced on an item that has been removed from the project scope, or de-scoped.
The project schedules, time lines and delivery dates expressed by Rogue Studios in any document or by any other means of communications are indicative estimates only. There may be occasions where product delivery or demonstration of completion of works does not correspond to these expressed schedules, timelines or dates. Projects delivery may be delayed as a result of 3rd party vendors internal delays or delays in the provision of client feedback, materials, materials compatibly or milestone sign off.
Unless otherwise agreed, payment is only accepted by direct bank deposit, credit card or cheque. If payment is made by cheque, then works corresponding to the payment will commence upon clearing of the cheque payment funds in Rogue Studios's account.
Payment of Balance
Invoices are only issued corresponding to pre-defined payment milestones or pre agreed terms. Payment of invoices is required for work to commence on the quoted project. We reserve the right not to launch a website or deliver final artwork for printed materials until full payment has been received.
Should the client wish to cancel the project after payment of any first deposit amount, then any initial project deposit amounts are non-refundable. Should the client wish to cancel at any other point during the process they shall remain liable for the work that has taken place and shall be invoiced accordingly.
Exclusion of Liability
Except in relation to property damage (excluding loss of data), injury or death it is agreed by the client that Rogue Studios will not be liable for any damages or loss incurred by the client including, loss of revenue, loss of opportunity and loss of profit. The client also agrees that Rogue Studios will not be liable for any damages incurred indirectly by any 3rd parties related to the client or the client's business, where the 3rd party may seek legal action or compensation of any kind from the client.